Customer Reviews

I brought my wife’s Genesis GV80 in for an oil change. I asked that Juan do the oil change as he had done it the last time and the oil filter is very tricky to remove and replace. When I got back home I remembered that I also needed to get the tires rotated and went back to the shop. The attendant behind the counter said it would take about an hour so I decided to wait. A few minutes later Juan came thru and saw me sitting there and asked what I was back in for. I said I forgot to mention that I needed the tires rotated. He said I already did all that for you. Not that what I call incredible customer service. Juan went the extra mile and did the “whole” job without being asked. Hats off the the folks at Castro Valley Tire Pros and Juan in particular.

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My girlfriend is travel nursing in Oakland. She got off a nightshift and found low tire pressure in two tires. I called Castro Valley Tire Pros from Dallas to see if they could help her. Eric got her in, inspected her tires, topped them off and got her back on the road in just a few minutes. They were very professional and courteous, provided lots of education and did not try to make a hard sell. The quote on new tires was reasonable (she only needed 3 and the only suggested changing 3). Overall it was a great experience. They were fast, kind, courteous and professional. I’d definitely recommend them to anyone needing tire service.

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